Refund and Returns Policy
Effective Date: January 8, 2025
At StylusUpCiteino, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, we offer a comprehensive refund and returns policy that ensures your shopping experience with us is hassle-free.
1. Eligibility for Returns
Our return policy applies to vehicles purchased directly from StylusUpCiteino, and we accept returns under the following conditions:
Timeframe: Returns must be initiated within 30 days of receiving the vehicle.
Condition: The vehicle must be in its original condition with no signs of damage, modification, or excessive wear. The vehicle should not be driven beyond reasonable limits during the return period.
Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, to process a return.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
Custom orders or vehicles with personalized modifications.
Vehicles that have been driven beyond reasonable mileage or used in an event that may affect their condition.
Special order items or accessories.
3. Return Process
To return a vehicle, follow these steps:
Contact Customer Support: Reach out to our customer service team at info@stylusupciteino.com within the 30-day return window. Provide details about your purchase and reason for return.
Inspection: Our team will inspect the vehicle to ensure it meets the return criteria. You may be asked to provide images or additional documentation.
Return Shipping: If applicable, return shipping arrangements will be made at your expense. Please ensure the vehicle is securely packed for transport.
Refund Process: Once the vehicle is returned and inspected, we will process your refund. Refunds will be issued to the original payment method.
4. Refund Policy
Refunds will be issued for the purchase price of the vehicle, minus any shipping fees or damages incurred during return shipping. The refund will be processed within 7-10 business days of receiving the vehicle and completing the inspection.
5. Exchanges
If you wish to exchange your vehicle for another model, please contact our customer service team. We can assist you in finding a suitable replacement, and you may be required to pay any price difference for the new vehicle.
6. Defective or Damaged Vehicles
If the vehicle you receive is defective or damaged upon arrival, please contact us immediately at info@stylusupciteino.com. We will arrange for the return or exchange of the vehicle at no additional cost to you.
7. Warranty and Manufacturer Returns
Certain vehicles may come with a manufacturer warranty, and returns or repairs under warranty are subject to the terms provided by the manufacturer. For any warranty-related inquiries, please refer to the warranty documentation or contact us for assistance.
8. Contact Us
If you have any questions about our return or refund policy, please contact us:
StylusUpCiteino
Street: 71 Paradise Lane, Ontario, California, United States
Phone: 909-636-5653
Email: info@stylusupciteino.com
Website: https://stylusupciteino.com/